SERVICES

Trans-FUR-Mations Pet Grooming, Terms & Conditions

By booking your dog/s in at Trans-FUR-Mations Pet Grooming you acknowledge that you have read and agree to the following:

Pick-Up - You will receive a text message once your dog's groom is complete. We ask that dogs are picked up ASAP is unless alternative arrangements have been made. Incessant barkers must be picked up immediately for everyone's sanity.

Matted/Knotted Coats - Coats with excessive matts/knots may incur an extra charge. Your desired groom may not be possible if your dog’s coat is matted or knotted. We will not brush out bad matts/knots as this is distressing for your fur baby and can scare them off future grooms. We'll cut/shave matts & knots out as neatly as possible to give your dog a fresh start.

Difficult to Groom Dogs - If your dog is difficult to groom, we may not be able to complete your desired groom, however, we will endeavour to still make your fur baby beautiful. Extra charges may apply for additional grooming time.

Aggressive Dogs - We reserve the right not to groom or complete the groom of dogs exhibiting aggressive behaviour. Charges may still apply.

Fleas - If your dog is found to have fleas a flea rinse will be applied and additional fee's will be charged.

Anal Gland Expression - We do NOT offer anal gland expression, as this should be performed by a licensed veterinarian.

Emergencies - In the event of an emergency, in your absence, you authorise Trans-FUR-Mations Grooming to contact the nearest Veterinarian and authorise the Vet to treat the pet as necessary at your expense.

Pre-Existing Conditions - It is your responsibility as a pet owner to inform the groomer of any known pre-existing conditions.

Payment - Payment is to be made at the time of pick-up. Payment can be cash, credit card.

Trans-FUR-Mations Pet Grooming will always do their best to protect the health, wellbeing and safety of your dog whilst on premises. You acknowledge that accidents can and do happen and you hereby absolve Dog Collective Co. and its groomer(s) from any and all responsibility involving, injury, escape, damage or disease during and after their grooming appointment.